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Privacy

What personal information we collect when you shop with Vexira, why we use it, who we share it with and the choices you have.

Last updated 9 July 2026

In short

  • We collect the details we need to take your order, deliver it and look after you.
  • We share them with the services that help us run the store, such as Shopify and our payment and delivery partners, and with partners who show you our ads.
  • You can ask to see, correct or delete your information, and you can unsubscribe from our emails at any time.

What we collect

Depending on how you use our store, we may collect:

Contact details
Your name, billing and shipping address, phone number and email address.
Payment details
Card and account details, the form of payment, and transaction and payment confirmation details.
Account details
Your username, password, security questions, preferences and settings.
What you shop
Items you view, add to your bag or wishlist, buy, return, exchange or cancel, and your past orders.
Messages to us
What you write to us, for example when you contact customer support.
Your device
Your device, browser and network connection, your IP address and other unique identifiers.
How you use the site
How and when you interact with and move around our store.

Where it comes from

  • From you, when you create an account, shop with us or get in touch.
  • Automatically, from your device, through cookies and similar technologies.
  • From the service providers who help us run the store.
  • From our partners and other third parties.

How we use it

Your orders
To take payments, fulfil and ship orders, handle returns and exchanges, run your account, let you post reviews, remember what you like and improve the store.
Marketing
To send you offers by email, text message or post, and to show you ads online, including ads based on what you bought or added to your bag. You can unsubscribe from our emails at any time.
Safety
To keep payments and accounts secure and to find and stop fraud. Please keep your password to yourself.
Talking to you
To answer your questions and give you customer support.
The law
To follow the law, respond to legal requests and enforce our terms and policies.

Who we share it with

  • Shopify and the companies that work for us, for example for payments, delivery, customer support, data analytics, IT and cloud storage.
  • Business and marketing partners who help us show you ads. They use your information under their own privacy notices. Depending on where you live, you can ask us not to share your information for targeted ads.
  • Others, when you ask us to or agree to it, for example to ship your order or when you use social media or login features.
  • Companies in our own group.
  • Others when the law requires it, to protect our rights and our customers, or as part of a business sale or merger.

Shopify and your data

Our store runs on Shopify. Shopify collects and processes information about how you use the store so it can run and improve it, and this information may be handled in countries other than yours. For some features Shopify is responsible for your information itself. To read how Shopify uses it, see the Shopify Consumer Privacy Policy, and to use your rights with Shopify, visit the Shopify Privacy Portal.

Children

Our store is not meant for children, and we do not knowingly collect information about them. If you are a parent or guardian and your child has shared their details with us, contact us and we will delete them.

Keeping it safe

We work to protect your information, but no security is perfect, and information sent to us may not be secure while it travels. Please do not send sensitive details through channels that are not secure.

How long we keep your information depends on whether we need it for your account, our services, the law or to settle disputes.

Your rights

Depending on where you live, you may have the right to:

  • See the personal information we hold about you.
  • Ask us to delete it.
  • Ask us to correct it.
  • Get a copy of it, or ask us to send it to someone else.
  • Stop our marketing emails. We will still send you emails about your orders and account.

We may need to confirm who you are before we act on a request, and someone you authorise can ask on your behalf. We will never treat you differently for using these rights.

Complaints

If you are unhappy with how we handle your information, contact us first. Depending on where you live, you may be able to appeal our decision or complain to your local data protection authority.

Across borders

We may store and process your information outside the country you live in. If it leaves the European Economic Area or the United Kingdom, we use recognised safeguards such as the European Commission's Standard Contractual Clauses.

Changes to this page

We may update this policy from time to time. When we do, we post the new version here and change the date at the top.